Refund Policy
Last updated: October 02, 2026
All payments are processed by Waffo Pancake, our payment processor and Merchant of Record. Refund eligibility and processing are handled per this policy and applicable consumer protection laws.
1. Overview
figma2code offers one-time credit packs for AI design generation. Due to the immediate delivery nature of digital products, refunds are subject to the terms below. Please read this policy carefully before making a purchase.
2. Credit Pack Refund Eligibility
Credit Packs (V2 Model)
| Condition | Refund Available |
|---|---|
| Within 7 days of purchase, credits unused | ✅ Full refund |
| Within 7 days, credits partially used | ❌ No refund |
| After 7 days, credits unused | ❌ No refund |
| Credits expired (after 30 days) | ❌ No refund |
Free Plan / Free Credits
No payment is required for the Free tier, so there is no refund policy applicable.
Duplicate Charges / Billing Errors
Full refund is issued for any duplicate charges or confirmed billing errors, regardless of credit usage.
3. Statutory Rights
For consumers in certain jurisdictions, additional statutory rights may apply:
- EU / UK: 14-day withdrawal right for first-time purchasers; lapses upon first credit use
- Australia: Consumer guarantees under the Australian Consumer Law
- Other jurisdictions: Applicable consumer protection laws as required
4. How to Request a Refund
To request a refund, contact our support team:
Email: refunds@figma2code.tech
Please include:
- Your registered account email address
- Transaction ID (provided by Waffo Pancake in your payment confirmation)
- Reason for the refund request
We aim to confirm receipt within 2 business days and process eligible refunds within 5–10 business days.
5. Processing Time
Approved refunds are returned to the original payment method used at checkout. Refunds are processed by Waffo Pancake within 5–10 business days. The credit may appear on your statement within 5–10 additional business days depending on your bank or card issuer.
6. Non-Refundable Circumstances
The following are not eligible for refunds:
- Expired credits – Credits not used within 30 days of purchase
- Partially used packs – After 7-day window, no partial refunds
- Change of mind – After 7 days from purchase without qualifying conditions
- Account termination – For violations of Terms of Service or Acceptable Use Policy
7. Chargebacks
If you dispute a charge directly with your bank or credit card company (chargeback) without first contacting us, your account will be suspended pending investigation.
Chargebacks for valid transactions may result in account termination and may compromise your ability to use our service in the future. Please contact us first — we will resolve billing issues promptly and fairly.
8. Exceptions
We reserve the right to make exceptions to this policy in cases of:
- Verified technical issues preventing service access
- Confirmed billing errors on our part
- Exceptional circumstances at our sole discretion
9. Contact
For refund requests or questions about this policy:
Refunds: refunds@figma2code.tech
General support: support@figma2code.tech
Billing: billing@figma2code.tech